Conferences
Terms and Conditions
All bookings made by customers in respect of function suites or rooms at a Wildtree Hotel are accepted upon the following terms and conditions.
All bookings are "Enquiries" until written confirmation has been received.
1. General Points
In the event of cancellation of any booking or non arrival by a customer, the customer shall pay the Company a cancellation/non arrival fee. However, the Company will do its utmost to re-let function rooms, but if having used best endeavours the Company are unable to do so, cancellation charges may apply.
2. Terms of Payment
Full payment must be made on departure by cash or credit card. Cheques, whether Private or Company may only be accepted by prior written agreement. Account facilities are available on request, subject to the Company's usual Terms & Conditions.
2a. Payment by Credit Card can only be accepted if supported by a photocopy of both sides of the credit card, with a clear number and signature.
3. All cancellations must be made in writing at least 7 days prior to the event otherwise a non arrival charge may be levied as follows: 100% of anticipated revenue.
4. The Company reserves the right to cancel any booking without any liability on its part in the event of any damage or destruction of a Wildtree Hotel by fire or other causes, any shortages of labour or food supplies, strikes, walkouts or industrial unrest or any other cause beyond the control of the Company, which shall prevent it from performing its obligations in connection with any booking. In these circumstances, every effort will be made to accommodate the booking in another company establishment, or elsewhere requested.
5. If the number of persons attending is reduced by 10% or more of the original number guaranteed, the Company reserves the right to be able to change the booking to a different suite as best fits the numbers involved.
6. The Company reserves the right to require part payment at any time prior to the holding of an event.
PART PAYMENTS ARE NON-REFUNDABLE
7. Prices
All prices for food, beverages and rooms are stated in pound sterling and include Value Added Tax. All price changes due to government regulations will be charged to the client.
8. The customer shall not arrange for the delivery of or deliver any goods or materials to the Hotel unless by prior arrangement with the Company.
9. The customer shall not store or place on the perimeters or in the hotel any inflammable, combustible or objectionable substance or liquid.
10. The Company can accept no responsibility for the property of customer guests of a Wildtree Hotel. Cloakrooms are provided for the convenience of customers and guests, but any goods deposited in the cloakrooms are at the owner's risk and without any obligation on the part of the company. We refer to the Innkeeper Liability Act 1956.
11. The customer and/or guest shall be responsible for any damage caused to a Wildtree Hotel or the furnishings, fixtures, decorations, equipment and utensils therein by the wilful act or default of the customer, and shall pay to the Company on demand the amount required to goods or remedy any such damage.
12. We cannot allow food or drink other than that purchased on the premises to be consumed unless prior written arrangement with the management.
13. Please note: Any alterations to room layout 24 hours before or on arrival may be subject to a £50 charge per room.
© Harrow Hotel 2009. All rights reserved.
